ELEVATE Services: Empowering Patrons Through Public Libraries
✅ Integrated Digital Services Hub
A unified platform that centralizes all digital inclusion services in one place—accessible through a patron’s existing library card. From requesting a laptop loan to enrolling in a digital literacy class or accessing tech support, this hub tracks engagement and outcomes in real-time. It also allows library staff to seamlessly log referrals and monitor community care requests, streamlining service delivery without adding workload.
✅ Career Planning & Personalized Coaching
Through our partnership with PathQuester, ELEVATE offers patrons access to AI-powered career development tools. Users can explore career pathways based on interests and skills, set achievable goals, and receive personalized coaching through automated prompts and referrals. Whether seeking their first job or making a career shift, patrons gain tools that support long-term economic mobility.
✅ Digital Literacy & Language Learning
ELEVATE provides access to high-quality, self-paced training in digital skills, computer basics, and software use. These programs are available in multiple languages and can be accessed 24/7 via smartphone, tablet, or computer. We also offer integrated English as a Second Language (ESL) learning modules to help multilingual patrons improve communication, workplace readiness, and digital confidence.
✅ Affordable Devices & Internet Connectivity
Libraries powered by ELEVATE help patrons secure affordable laptops, mobile hotspots, and discounted broadband through vetted partner programs. Patrons also receive personalized support to help them set up and troubleshoot their devices—reducing frustration and increasing retention. Libraries can track device lending, usage, and digital access needs directly through the platform.
✅ Real-Time Multilingual Help
ELEVATE offers on-demand tech support via voice, video, or chat in over 380 languages. Whether a patron needs help logging into a service, resetting a device, or navigating a training platform, multilingual support ensures no one is left behind due to a language barrier. This feature empowers libraries to serve immigrant and refugee populations more effectively.
✅ Community Care Connection
When patrons need more than tech help, ELEVATE makes it easy to connect them to trusted community partners. The platform includes instant referral tools for services such as food assistance, housing support, mental health, legal aid, and healthcare—all searchable by ZIP code and service type. Staff can track follow-ups and ensure no one falls through the cracks.
✅ Windows 11 Readiness
With Microsoft ending support for older operating systems, ELEVATE helps libraries assess and upgrade their public computer infrastructure. We provide guidance on hardware compatibility, upgrade timelines, and training support to ensure a secure and efficient transition to Windows 11. This keeps libraries ahead of compliance mandates and cybersecurity risks.